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संस्करण 1.0 · 2026-10-31 से लागू

In the AideFirst app

Open the app, go to Account, choose Delete my account, and confirm. It takes effect straight away and you are signed out on every device.

Your name, email address, emergency contact and other profile details are removed

Your saved addresses and the people you added to book care for are deleted

Your phone number is released, so it can be used to open a new account later

What we keep

Bookings you already made are kept as financial records, with your identifying details removed. We are required to keep such records for a set period, and they are not linked back to you once the account is deleted.

Without the app

If you cannot reach the app, write to grievance@aidefirst.com from the email address on your account, or call +918631234567, and say that you want your account deleted. We will acknowledge your request within 7 days.

Care professionals

Care professional accounts hold verification and police-check records that must be kept for a set period, so they cannot be closed from the app. Write to the Grievance Officer at grievance@aidefirst.com and we will close it for you.

Questions or complaints

Grievance Officer: Grievance Officer, AideFirst, grievance@aidefirst.com, +918631234567. You may also complain to the Data Protection Board of India if you are not satisfied with our response.